Saturday, 19 June 2010

Customer Testimonials

Thank you to my lovely customers! :D

Hi Helen,
Just to let you know my captain dress arrived perfectly and so prompt.
Im totally in love with it,perfect fit,wow.
Regards Miss Shaw

Hi Helen
Thank you Thank you Thank you, I have just recieved the Betty Page Sierra dress I ordered it late on Tuesday evening the dress arrived this morning (Thurs)packaged beautifully as always, It fits like a glove and is absolutely stunning thanks so much I will be wearing it out on saturday and now cant wait I will order again from you very soon
thanks again
lots of love
Cheryl xx

Just wanted to drop a quick line and say how refreshing and fab it is to see real size models and such a range of beautiful women modeling your clothes! Thankyou for providing some realism to our fashion modelling industry.

just wanted to say thank you for my lovely top - it's fab. the postie brought it this morning and once i'd tried it on i had to change what i was wearing as i didn't want to take it off : )
thank you,

Hi Helen,
Just wanted to say thank you for my beautiful clothes they are perfect! Hope to buy lots more from you in the near future x

Hi Helen,
Just thought i would let you know that both dresses were a perfect fit and my boyfriend loved the shirt too!
Thank you so much for all your help - I will now buy all my dresses from you and tell everyone about your website!
Thanks a million
Sophie x

Thank you so much! Sierra even arrived this morning (really wasn’t expecting that, I thought the Posties would want to preserve as much of their bank hol and deliver it next week!)
The Sierra is a perfect fit. GORGEOUS dress. Love it.
Thanks again

Hi Helen - Just wanted to say that the dress and T shirts arrived yesterday - I love 'em - especially the dress - fits like a dream . I'll be wearing it to Connie Douglas in Milan (a burlesque club and general retro place.... if you're ever our way come for a drink!)
All the best

Thanks Helen,
Another great order,Just wanted to swing by and say,

Hello there
I hope you are fine.
Just to let you know, that I received a dress form you yesterday and it's absolutely gorgeous! It's a second one I've got from you !
Thank you

Got the package, perfect as always!! Thanks again xx

I just wanted to say thank you for my dress, which was not only delivered super quick but also beautifully presented in its paper and bow. It isn't often that you recieve such good old fashioned service - but then I shouldn't have expected anything less!
As a typical 50s hourglass it's so hard to find decent fitting clothes on the high street and at 6ft tall any that you do come us as very short minis - please keep up the good work, i'll definitely be ordering from you again.
Best wishes

Hi Helen,
Yesterday evening we received our package,
everything is ok, it's a great fit for my wife,
thank you for the excellent service.
Daniel & Elisabeth

Hiya Helen,
Just wanted to say thanks for sending my dress off so quickly, I received it yesterday.
I loved how it was all wrapped up for me with pretty paper and a ribbon, it just made it extra special :-)
Anyway, I wore my dress today at work and I've got tell you that I adore it. I've received loads of compliments so I've told them to check out your website! I really like the colour, you're right, it's a very vintage style.
Thanks for keeping us girls glamourous in fabulous dresses!
Best wishes,

Hello again!
I got the dress yesterday!! it's wonderful!
thanx again
will be ordering some more soon!
best wishes!

My dress arrived on Monday and it is lovely. Thank you for the very prompt service.
Best wishes,

Hi Helen,
The parcel arrived today. The book is wonderful and the shirt is lovely. Just wanted to say thank you again. Your site is amazing.
Thank you so much

Hello Helen-
Just wanted to let you know that I received the dress and it fits beautifully! The color is gorgeous!
Thank you so much for all of your help!

Hi Helen, I just wanted to let you know I received the dresses yesterday and could not be more pleased.
You were quite right about the Kookie dress, it is stunning!
Many thanks,

Friday, 18 June 2010

New items in stock

Three lovely new dress in stock:

Free Spirit, £75. Sizes XS to XXXL

Greta, £70. Sizes XS to XXXL.

Jazmin Polka Dot. Sizes XS to XXXL.

All available on the dresses page.

Adorable pin-up pocket mirrors, just £3.50 each!
Four designs available. Each comes in an organza bag with ribbon tie.

Available here.

I currently have 8 bowling shirt designs in stock, and seven vintage Hawaiian shirts.

All on the Menswear page.

My letter to the Royal Mail

Dear Anna,

Please find enclosed my proof of cost price. This is an order for 10 copies of “Vintage Hairstyling”, at £xxxx, each copy therefore costing me £xxxx.

May I take this opportunity to say how dismal I think this system is? Recorded Delivery compensates for up to £41. £27, my retail price, is £14 less.

The moment I heard from my customer what had happened to their book in their hands of the Royal Mail (ie. THIS WAS NOT MY FAULT – IT WAS YOURS!), I sent them a replacement copy. I didn’t wait around for your response (which is just as well – imagine what people would think of my customer care levels if I did. I find it amusing/disappointing that whilst you take a month to respond to me, you give me a deadline of ten working days to provide you with proof).

So the book I sent them, I could’ve sold for £27. Instead, you’re going to refund me £xxxx. I have therefore lost £xxx in potential profit, through no fault of my own.

I don’t expect for one minute that you’ll refund me the cost of posting this replacement copy to him, so in fact, I will have lost money – over something that was, let me put this in capitals, underlined, in italics and in bold to emphasise the point: NOT MY FAULT.

May I thank the Royal Mail for its stellar customer care: for chucking a parcel in a puddle, rendering it useless, and for then offering a level of compensation which doesn’t actually represent the cost, such that small businesses, struggling through a recession, lose money.

I wish you neither kind regards nor best wishes,