Dear Anna,
Please find enclosed my proof of cost price. This is an order for 10 copies of “Vintage Hairstyling”, at £xxxx, each copy therefore costing me £xxxx.
May I take this opportunity to say how dismal I think this system is? Recorded Delivery compensates for up to £41. £27, my retail price, is £14 less.
The moment I heard from my customer what had happened to their book in their hands of the Royal Mail (ie. THIS WAS NOT MY FAULT – IT WAS YOURS!), I sent them a replacement copy. I didn’t wait around for your response (which is just as well – imagine what people would think of my customer care levels if I did. I find it amusing/disappointing that whilst you take a month to respond to me, you give me a deadline of ten working days to provide you with proof).
So the book I sent them, I could’ve sold for £27. Instead, you’re going to refund me £xxxx. I have therefore lost £xxx in potential profit, through no fault of my own.
I don’t expect for one minute that you’ll refund me the cost of posting this replacement copy to him, so in fact, I will have lost money – over something that was, let me put this in capitals, underlined, in italics and in bold to emphasise the point: NOT MY FAULT.
May I thank the Royal Mail for its stellar customer care: for chucking a parcel in a puddle, rendering it useless, and for then offering a level of compensation which doesn’t actually represent the cost, such that small businesses, struggling through a recession, lose money.
I wish you neither kind regards nor best wishes,
Helen.
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3 comments:
Mail seems to suck in EVERY country :-( wish it would improve like.... EVERYWHERE.
What a great way to end your letter.
I hope you get somewhere with your complaint.
Royal mail are rather useless!
Ugh how annoying, let's hope you have a response from them. I too think that that's a great way to end the letter!
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